Frequently Asked Questions
Frequently Asked Questions
How do you ship?
We ship all scooters next business day from our central warehouse in Salt Lake City, UT, with Fedex Ground, signature required. If you would like us to ship without signature, please add a note in your cart under "Instructions for seller". If the no-signature option is requested, buyer will be responsible for stolen packages.
How long will it take for my scooter to arrive?
Delivery times range from 2 days to California to 5 days to the North East. See here for a Zone Map with approximate shipping times to your location.
Accessories and parts may also ship from our Miami, FL service center location, either by Fedex, UPS, or USPS. Unless specifically requested, accessories and parts will ship without signature required.
What is Route Shipping Insurance?
Route is an external provider of insurance for any shipped item against damage, loss or theft. If you choose to add the insurance, you will receive a separate email with racking information and a link to effortlessly filing a claim. Lost, damaged, or stolen items are easily resolved with a few clicks,
We ship all our scooters signature required so even if you do not add Route as extra protection, you should be on the safe side.
Do you ship internationally?
We deliver to Canada and Mexico from our main US warehouse in Salt Lake City, Utah. Fedex Ground to Canada and UPS Ground to Mexico.
We deliver to almost all other countries (e.g. EU/UK, Australia, UAE, Hong Kong, etc.) from our warehouse in Sweden or in Shenzhen, China. Just place the order with your delivery address and check out - shipping cost will be added at check out.
How much does shipping cost and how long does it take for in stock product?
Continental US: Ground shipping is 100% free - it takes 3-5 business days.
Canada / Mexico: $80-$300 depending on the scooter, all taxes and import fees included - 5-10 business days.
EU/UK: $0-$450, depending on model, all taxes and import fees included, 2-3 weeks by airfreight or 3-5 days from Sweden.
Sweden: FREE shipping from new warehouse in Sweden, WideWheel / WWP only, 3-5 business days.
Australia: $100-$450, all taxes and import fees included, 2-3 weeks by airfreight
UAE: $100-$300, all taxes and import fees included, 2-3 weeks by airfreight
South America: no delivery to South America - we recommend you hook up a forwarder in Miami who can send the scooter over.
Do I have to pay import taxes if I order internationally?
We ship our scooter duty paid, i.e. you will just have to wait until the scooter arrives at your door. In rare cases, we may need to ask you to do the import declaration.
This will come up in the ordering process.
Will the charger work in my country and come with the right plug?
Our charges are rated 110V - 240V so they work everywhere. We make an effort to ship every scooter with the correct plug for the country it gets delivered to.
How do I cancel my order if it has already been shipped?
Please contact us. You can also reject package upon delivery and once we receive the package back to our facility we will issue a refund within 3-6 business days. Subject to return conditions.